Give us a call 01253 342900
Professional treatments & services
If we are busy in treatments - there may be times when we are unable to answer the phone. Please leave us a voicemail with your name and contact number and we will call you
back as soon as possible.
Please note - treatment times include changing times before and after treatments.
Gift vouchers - are non refundable and can be exchanged for treatments only. Each voucher states its use by date.
Cancellation policy - a minimum of 24 hrs notice is required to cancel/postpone an appointment. Failure to do so will result in a charge if 50% of the treatment cost.
No-shows - will result in being charged for the full price of the treatment.
Late for an appointment - please be aware that if you are late for an appointment you will still be charged for the full service/appointment time.
Regrettably - we have to enforce these measures due to no-shows and last minute cancellations which cost us hundreds of pounds each month and mean that other clients miss out on much wanted/needed appointments. We do understand that emergencies can occur at the last minute and we can assure you that we will be sympathetic in certain circumstances.
Card Payments - We accept debit and credit card payments of £20 and over, however cash will be required for payments under this amount.
Thank you - for your cooperation and understanding and we look forward to welcoming you to our salon.
The Simply Natural Team